WEBINAR: From small gestures to practical solutions, or how to offer support in a crisis
What builds resilience is the ability to use one’s own resources and seek social support. Everyone has people around them who need support. And everyone sometimes needs support. During the webinar, you will learn how to provide support in a crisis and the so-called psychological first aid.
“How to offer support in a crisis” webinar – you will learn:
- How to recognize if someone needs support. You will learn to detect symptoms and warning signs
- What a crisis is and how to recognize it
- What to do when you suspect that an employee / a colleague is going through a psychological crisis, even though they don’t inform you about it
- The structure of a support conversation in four steps
- Communication dos and don’ts – how to prepare
- How to react when someone is reluctant to accept your help
- How to build up trust and improve psychological safety
- How to take care of other team members
- Where to look for support for yourself and others, when needed
- The principles of OHS in providing support – how to keep giving without losing your own energy and without burnout, how to “filter” yourself, reduce tension, and take care of your well-being
Emmy Werner, an American psychologist, conducted a 40-year longitudinal study of a group of almost 700 children on the island of Kauai. They were children with traumatic experiences, there was alcohol and violence at home. The researcher wondered how some of the children managed to overcome their difficult circumstances. She identified protective factors that help to overcome adversity. It turns out that the most important factor is a strong bond. Each of the children who developed well had at least one person who took care of them, responded to their needs, and set boundaries.
Meanwhile, a lot of people admit that during the pandemic they lost contact with many people, their relationships deteriorated, communication wasn’t as frequent; there seems to be less willingness to maintain relationships.